We are writing this article to all our customers with important information.
First of all, thank you for using and recommending Destockjapan.com, you are more and more browsing the shop every day and we try to adapt ourselves to your requests despite the pandemic.
We are in the middle of a web-host change and you might not have access to the site temporarily. We hope to solve the problems linked to the site loading speed and to avoid too many server errors.
Secondly, concerning pre-orders, products ordered and available between January 2021 and May 2021 will take a little longer to arrive at our warehouse in France.
We are indirectly suffering from the Ever-Given incident from March 2021. This has the effect of overloading the container ports and not being able to process our arrivals quickly.
The waiting time is estimated to be between 90 and 130 days. We hope to see a gradual return to a normal situation and we will come back to you with an article on this matter. Thank you very much for your legendary patience.
We haven’t had a holiday for over three years and will be on a temporary break this summer, possibly early July or August.
During this period you can still order or pre-order but everything will be processed when we return.
So if you’re not in a hurry and want to secure products this summer, the site will still be open to you and we’ll continue to reply by e-mail.
What next? We hope to be able to return to Japan and improve our logistics to respond more effectively to your requests and queries as soon as possible.
Which means it is also in your interest to get vaccinated as soon as possible. The more we are vaccinated, the faster we will return to normal life, and therefore to efficiency and better service.
We have many plans and hope to continue to move forward with you as far as possible. During this crisis and the slowdown in arrivals, you have supported us, showed us that beyond a simple customer/dealer relationship, there is a real community.
Without your trust and patience, without our transparency and guarantees, none of this would have been possible.
Thank you so much for your unwavering trust, legendary patience and unconditional support.
The Destockjapan.com team