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June News

Hello,

We are writing this article to all our customers with important information.

First of all, thank you for using and recommending Destockjapan.com, you are more and more browsing the shop every day and we try to adapt ourselves to your requests despite the pandemic.

We are in the middle of a web-host change and you might not have access to the site temporarily. We hope to solve the problems linked to the site loading speed and to avoid too many server errors.

Secondly, concerning pre-orders, products ordered and available between January 2021 and May 2021 will take a little longer to arrive at our warehouse in France.
We are indirectly suffering from the Ever-Given incident from March 2021. This has the effect of overloading the container ports and not being able to process our arrivals quickly.

The waiting time is estimated to be between 90 and 130 days. We hope to see a gradual return to a normal situation and we will come back to you with an article on this matter. Thank you very much for your legendary patience.

We haven’t had a holiday for over three years and will be on a temporary break this summer, possibly early July or August.
During this period you can still order or pre-order but everything will be processed when we return.
So if you’re not in a hurry and want to secure products this summer, the site will still be open to you and we’ll continue to reply by e-mail.

What next? We hope to be able to return to Japan and improve our logistics to respond more effectively to your requests and queries as soon as possible.
Which means it is also in your interest to get vaccinated as soon as possible. The more we are vaccinated, the faster we will return to normal life, and therefore to efficiency and better service.

We have many plans and hope to continue to move forward with you as far as possible. During this crisis and the slowdown in arrivals, you have supported us, showed us that beyond a simple customer/dealer relationship, there is a real community.
Without your trust and patience, without our transparency and guarantees, none of this would have been possible.

Thank you so much for your unwavering trust, legendary patience and unconditional support.

The Destockjapan.com team

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Changing Host

Hello,

Apologizes for the connexion issues, since NUXIT has purchased PHPNET, we went from a professional service to a shitty one.
We are now transfering the data to a new host called OVH.

You will might run into issues during this week, please do not worry and we hope a quick transfer for an effective and long service.

Thank you for your patience and trust.

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Evergreen Evergiven Incident

Hello,

We are currently facing an unusual delay regarding deliveries for all orders shipped in mid January 2021.
We are looking into this matter as deliveries shipped in late January 2021 might also face a delay.

We do not know when these deliveries are scheduled to arrive to our warehouse, thus, at the time writing this article, we expect a delivery before May 1st.

Even though we are not responsible in the incident, we would like to apologize for the unusual waiting time to all our customers.
In the future, we are planning to ship directly from Japan. But as of today, it’s not physically and logistically possible.

Any pre-order placed in February/March might not be affected by this extra delay as the issue has been already resolved.

Thank you for your legendary patience, but most importantly, your trust.

The Destockjapan Team.

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Preorders

Hello,

Since March, we have started to allow preorders. There are two types depending on the products:

  • Some products are limited events, which you have access to an unlimited stock.
  • Others are products which we are waiting to arrive to our warehouse and have been secured.

There are some exceptions, the last “event” to date, Sakura Miku 2nd Season, is very limited in available quantities.
In both cases, once your pre-order has been placed, we can refund you ONLY if items have been lost on our side or damaged. Fortunately, it never happened.

When you pre-order a product, you will receive an unlimited voucher allowing you to combine, with your pre-order, any new pre-order and/or already available items online without extra fees.
However, if your combined order is too big, we will ask you to pay the shipping fees difference.

We hope this new pre-order system and order combination/storage free of charge will make things more flexible, this is also our way to thank you for your patience.

Thank you for your trust and support.

The Destockjapan.com Team

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Restocking 2021-04-18

Hello,

New Fire Emblem Cards have been added (Series 10 to 22)!
New Akiakane items have been added!
New Pre-order items in Limited Events have been added !

New Pokemon plushes and items have been added !
New Yusuke Nakamura items have been added !
New Fire Emblem Cards have been added (Series 1 to 10)!
New Fire Emblem Cards have been added (Promotion and sleeves)!
New Fire Emblem Cards have been added (Sleeves and Starters)!
New Vocaloid Items have been added!

Thank you kindly.

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Limited Events

Hello,

We have recently added a new category named “Limited Events” where can be found products sold during limited events in Japan or just limited in stock.

This category’s products are located in our Japanese warehouse or are underway to our French warehouse, thus the waiting time for your order can fluctuate between 2 and 4 months. Every details are written in the item’s page description.

Despite the long waiting time, there are three advantages to this category:

  1. The featured products have a fixed price which will rise when they arrive to our warehouse in France.
  2. If you have placed an order and wish to place another one, no matter if products are available or not in our warehouse in France, please contact us to combine your orders and save on shipping fees.
  3. We can keep your orders in our warehouse until they are complete and for two months for free.

This way, we hope increasing the speed of upcoming new items.

Thank you kindly for your trust and support.

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The Big Update

Hello,

All the Destockjapan team is gathered to wish you a Merry Christmas and a happy new year 2021.
Despite the challenging year 2020, we all deeply thank you for your patience, your trust, your support and hope to see you again in 2021.
This new year brings a bunch of changes along with new features:

  • The raise of shipping fees.
  • Shipping to the UK is temporarily suspended.
  • Order can be paid with Bank Transfer (highly recommended for EU Citizens) or Stripe. PayPal is no longer accepted.
  • New types of products will be added: B2 Posters, Acrylic Stands, 100cm Wallscroll.
  • New upcoming series: More JoJo’s, More Vocaloid.
  • Doujin for everyone to be back again.
  • Any stock update to be announced in an article.
  • Missing pictures fixed.

Please contact us whether you find a bug, a mistake or look for a specific product.

Please take care and all the best.

The Destockjapan Team.

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Shipping to the UK

Shipping to the UK is now possible thanks to the shipping service Happy-Post.

The shipping price is  15€ but the weight range goes from 100gr to 5000gr and increases by 5€ every 5000gr.

The shipping method includes a tracking number and there are no other secured way to ship small items to the UK at a cheaper cost.

Thank you for your understanding and trust.

All the best.

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[Update 2] Shipping during the 2nd Lockdown in France

Hello,

Starting from Thursday, tonight, October 29 2020, France will be under lockdown and shall have an impact on your orders. In order to be crystal clear, here is what is going to happen:

  • Any former or new order placed, either on our shop or Discord will be accepted and shipped.
  • Any order shipped through Mondial Relay (national & international) will be shipped as usual.
  • Any order Proxy proxy will be received, kept without any time limitation and shipped.

For any questions, you can directly contact us through Discord, Twitter, Instagram or on the dedicated page.

Thank you so much for your trust, patience and support.

Please take care and we wish you all the best.

The Destockjapan Team.