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Preorders

Hello,

Since March, we have started to allow preorders. There are two types depending on the products:

  • Some products are limited events, which you have access to an unlimited stock.
  • Others are products which we are waiting to arrive to our warehouse and have been secured.

There are some exceptions, the last “event” to date, Sakura Miku 2nd Season, is very limited in available quantities.
In both cases, once your pre-order has been placed, we can refund you ONLY if items have been lost on our side or damaged. Fortunately, it never happened.

When you pre-order a product, you will receive an unlimited voucher allowing you to combine, with your pre-order, any new pre-order and/or already available items online without extra fees.
However, if your combined order is too big, we will ask you to pay the shipping fees difference.

We hope this new pre-order system and order combination/storage free of charge will make things more flexible, this is also our way to thank you for your patience.

Thank you for your trust and support.

The Destockjapan.com Team

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Limited Events

Hello,

We have recently added a new category named “Limited Events” where can be found products sold during limited events in Japan or just limited in stock.

This category’s products are located in our Japanese warehouse or are underway to our French warehouse, thus the waiting time for your order can fluctuate between 2 and 4 months. Every details are written in the item’s page description.

Despite the long waiting time, there are three advantages to this category:

  1. The featured products have a fixed price which will rise when they arrive to our warehouse in France.
  2. If you have placed an order and wish to place another one, no matter if products are available or not in our warehouse in France, please contact us to combine your orders and save on shipping fees.
  3. We can keep your orders in our warehouse until they are complete and for two months for free.

This way, we hope increasing the speed of upcoming new items.

Thank you kindly for your trust and support.

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The Big Update

Hello,

All the Destockjapan team is gathered to wish you a Merry Christmas and a happy new year 2021.
Despite the challenging year 2020, we all deeply thank you for your patience, your trust, your support and hope to see you again in 2021.
This new year brings a bunch of changes along with new features:

  • The raise of shipping fees.
  • Shipping to the UK is temporarily suspended.
  • Order can be paid with Bank Transfer (highly recommended for EU Citizens) or Stripe. PayPal is no longer accepted.
  • New types of products will be added: B2 Posters, Acrylic Stands, 100cm Wallscroll.
  • New upcoming series: More JoJo’s, More Vocaloid.
  • Doujin for everyone to be back again.
  • Any stock update to be announced in an article.
  • Missing pictures fixed.

Please contact us whether you find a bug, a mistake or look for a specific product.

Please take care and all the best.

The Destockjapan Team.

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Shipping to the UK

Shipping to the UK is now possible thanks to the shipping service Happy-Post.

The shipping price is  15€ but the weight range goes from 100gr to 5000gr and increases by 5€ every 5000gr.

The shipping method includes a tracking number and there are no other secured way to ship small items to the UK at a cheaper cost.

Thank you for your understanding and trust.

All the best.

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[Update 2] Shipping during the 2nd Lockdown in France

Hello,

Starting from Thursday, tonight, October 29 2020, France will be under lockdown and shall have an impact on your orders. In order to be crystal clear, here is what is going to happen:

  • Any former or new order placed, either on our shop or Discord will be accepted and shipped.
  • Any order shipped through Mondial Relay (national & international) will be shipped as usual.
  • Any order Proxy proxy will be received, kept without any time limitation and shipped.

For any questions, you can directly contact us through Discord, Twitter, Instagram or on the dedicated page.

Thank you so much for your trust, patience and support.

Please take care and we wish you all the best.

The Destockjapan Team.

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FAQ

What is Destockjapan ?

Destockjapan is an independent online shop selling only Japanese products, any kind of products but mainly focused on Japanese pop culture items (Vocaloid, Pokémon, Yo-kai Watch etc).

Where do you ship from and to ?

We are shipping from Europe to the whole world. No matter where we are, the shipping cost are pretty much the same, only the shipping solutions are different.

What is the payment method ?

First of all, PayPal are no longer working with us.
The default payment is made through Stripe using a credit card.
If you are an European citizen or live in Europe, we highly recommend you to go through bank transfer, we are based in Europe so payments are free.

I live in the European Union or Europe, what is Bank Transfer ?

All European citizens or citizens living in Europe owning a bank account can transfer money from one bank account to another, for free. This is SEPA.
Once your order has been placed through “Bank Transfer”, you will receive our bank account information where to send the money to.
Go to your bank website and make a bank transfer using either your full name or your order ID and the right amount.
Better than PayPal, European laws are protecting you for more than 6 months. Accepting any transfer and not ship items is an act of theft thus illegal.

Bank Transfer can take up to a week before reaching us but do not worry, we hold your order for two weeks.

I already placed an on-going pre-order and would like to combine shipping by placing another one.
What should I do ?

When pre-ordering items, shipping fees are calculated based on your order’s weight and roughly takes up to three months for your order to arrive to our warehouse.
Once you have pre-ordered, please contact-us to receive a “Free Shipping” voucher based on your account.
You will be allowed to place as many orders as you want without shipping fees.
However, if the weight exceeds what you initially paid, we will create a dedicated page to pay for the difference.

Items in my package are broken/missing/wrong. What should I do ?

All products condition are either new or like new. The shop is selling a huge variety of items in big quantities.
If an item was to be damaged, for example a folded page, you will be able to choose between condition A or condition B where the differences will be written in the item’s description.

We do not sell broken items. In case you receive one, please contact us as soon as possible.

I am looking for a very specific item, can you help me please ?

Yes we can, please contact us directly and give us as many details as you can so we can be efficient in looking out for the item.