Terms & Conditions

Article 1 object

The general conditions of sale described below detail the rights and obligations of the destockjapan.com company and its customers in the context of the sale of the following goods: Works of the mind (video games, books, Music), products to play and collect (cards), stuffed animals and other exclusive Japanese products.

Any service performed by the company destockjapan.com implies the buyer’s full acceptance of these general conditions of sale.

Article 2 Presentation of products

The characteristics of the products offered for sale are presented in the “Shop” section of our site. The photographs do not enter the contractual field. The responsibility of the company destockjapan.com cannot be engaged if errors are introduced there. All the texts and images presented on the destockjapan.com company site are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.

Article 3 Period of validity of offers to sell

The products are offered for sale while stocks last. In the event of an order for a product that has become unavailable, the customer will be informed of this unavailability, as soon as possible, by email.

Article 4 Product prices

The “Shop” section of our site indicates the prices in euros all taxes included, excluding shipping costs. The amount of VAT is specified during the selection of a product by the customer and the shipping costs appear on the screen at the end of the selection of the various products by the customer.

Destockjapan.com reserves the right to modify its prices at any time, but the products ordered are invoiced at the price in force when the order is registered.

The proposed prices include the discounts and rebates that the destockjapan.com company would have to grant given its results or the assumption by the purchaser of certain services.

No discount will be granted in the event of early payment.

Article 5 Order

The customer validates his order when he activates the link “Confirm your order” at the bottom of the “Summary of your order” page after accepting these conditions of sale and express his wish to receive via E-mail his invoice. Before this validation, it is systematically offered to the customer to check each of the elements of his order; he can thus correct any errors.

Destockjapan.com confirms the order by email; this information includes in particular all the elements of the order and the customer’s right of withdrawal.

The data recorded by the company destockjapan.com constitute proof of the nature, content and date of the order. This is archived by destockjapan.com under the conditions and legal deadlines; the customer can access this archive by contacting the company via the dedicated page.

Article 5-2 Pre-Orders

By placing a Pre-order, the customer confirms to have previously read our Pre-order conditions on the dedicated page found at https://www.destockjapan.com/preorders/.

Article 6 Payment terms

Payment for orders are made by Bank Transfers (Free within the EU/SEPA Union) or with a Credit Card through STRIPE.

When registering the order, the buyer must pay the full amount of the invoice.

When combining orders, we reserve ourselves the right to ask you to pay for the difference when the shipping fees get too high.

Article 7 Deadline for withdrawal

The Buyer has a period of fourteen clear days, from the receipt of the products, to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception of return costs. If the period of fourteen days expires on a Sunday or a public or non-working day, it is extended until the next working day.

In the event of exercise of the right of withdrawal, the company reimburses the Purchaser for all the sums paid, as soon as possible and at the latest within 60 working days following the date on which this right was exercised upon receipt of the return of the order.

The Buyer is responsible for the correct address issued before finalising the order.
The company will not reimburse the order for any mistakes in the given address leading the order to be either shipped to a third party address or returned to our warehouse by the shipping company.

When pre-ordering a product, you accept to refuse to use your right of withdrawal. Any pre-order lost or destroyed during its delivery to the company warehouse, the company shall refund the totality  the money spent, within 60 opening days when a customer ask to use his right of withdrawal.

In case a broken product has been delivered to you, either a refund for the broken product, or a shipping label to send the broken product back to our warehouse (when it is possible) will be given to you as an option.

Article 8 Cancellation

Refunds do not apply for ongoing pre-order. Cancelling an order is not possible. We may exceptionally allow a refund of 75% of the total sum at our sole discretion.

Article 9 Delivery

All products are delivered without warranty as to time. The delivery deadline varies according to the address. It is fixed, for an address in mainland France, on the day of payment + 7 days and, for other destinations, on the day of payment + 14 days.

Article 10 Customer relations – After-sales service

For any information, question or complaint, you can contact us through our contact form.

Destockjapan.com complies with the EU laws.