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FAQ

What is Destockjapan ?

Destockjapan is an independent online shop selling only Japanese products, any kind of products but mainly focused on Japanese pop culture items (Pokémon, Yo-kai Watch etc).

Where do you ship from and to ?

Since we have to travel to find items, we are shipping from Japan or Europe to the whole world. No matter where we are, the shipping cost are pretty much the same, only the shipping solutions are different. You will know in which country we are located in when placing an order and choosing a shipping method.

What is the payment method ?

To simplify everything, we are only taking PayPal. In case you do not have a PayPal account but a Credit Card, you can still go through PayPal as it will allow you to use your Credit Card on the website with a real secured layer.

Items in my package are broken/missing/wrong. What should I do ?

All products condition are like new. The shop is selling a huge variety of items in big quantities.
If an item was to be damaged, like a folded page, you will be able to choose between condition A or B which differences will be written.

We do not sell broken items. In case you receive one, please contact us as soon as possible.

I am looking for a very specific item, can you help me please ?

Yes we can, please contact us directly and give us as many details as you can so we can be efficient in looking out for the item.

 

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Delivery

Where is my order being shipped from ?

Our warehouse is located in France, thus your order will be shipped from France, Europe.

Does my order include a tracking number ?

Your order always include a tracking number which is sent via E-mail.
Please contact us if you have not received your tracking number or need more information

What company is taking care of my order ?

Mondial Relay shipping services will take care of your order.

When is my order being shipped ?

The opening days to ship a package are from Tuesday to Friday.
Your order shall be shipped during this timeframe.

How long until my order is delivered ?

The waiting time depends on the country your order is shipped to.
The average waiting time is as follow:

  • ~24h to pack your order.
  • ~7-14 opening days to travel from one country to another.
  • +28 opening days if held by your country customs but it does not happen everytime.

Are there any extra fees to be expected ?

No matter how much you spent for your order, you should not get any extra fees.
Please contact us if you need more information regarding this matter.

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Dynamic pricing

Dear customers,

for any purchase including Cards, Medals, Snacks, Jaras or Ark, get up to 25% off.
The following conditions are:

  • 25+ = 5% off.
  • 50+ = 10% off.
  • 100+ = 15% off.
  • 200+ = 20% off.

For any Doujin or R18 Doujin purchased, get up to 20% off.
The following conditions are:

  • 3+ = 5% off.
  • 5+ = 10% off.
  • 10+ = 15% off.
  • 20+ = 20% off.

For any Figure purchased, get up to 20% off.
The following conditions are:

  • 3+ = 10% off.
  • 7+ = 15% off.
  • 10+ = 20% off.

For any Music purchased, get up to 15% off.
The following conditions are:

  • 3+ = 10% off.
  • 5+ = 15% off.

For any Plushes purchased, get up to 20% off.
The following conditions are:

  • 2+ = 10% off.
  • 5+ = 20% off.

Thank you for using Destockjapan.com.

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Grand opening of Destockjapan

Hello everyone,

we are delighted to announce the creation of a new independent online shop named “DestockJapan” where will be sold exclusive items from Japan such as toys, plushes, video games, but not only: we are taking your order for anything the shop does not have in stock, as long as it is possible to get.

As you can tell, the current catalogue has only a few items available, but it is just the beginning as we are planning on getting more unusual items for Western customers.

Also, we would like to stress on one point: no ones like newsletter, even us.
However, we will send a very few, important, home-made newsletters, mainly about projects we are having thanks to your support. See the shop like a Patreon somehow, so please make sure to subscribe to our newsletter.

We are at your disposal, if you have any questions, make sure to check out the FAQ page or contact us directly.

Thank you for your trust and support,

The Destockjapan team.