Where is my order being shipped from ?
Our warehouse is located in France, thus your order will be shipped from France, Europe.
Does my order include a tracking number ?
Your order always include a tracking number which is sent via E-mail.
Please contact us if you have not received your tracking number or need more information
What company is taking care of my order ?
Living in France, Mondial Relay and Colissimo shipping services will take care of your order.
Living outside the EU or overseas, Happy-Post shipping services will take care of your order.
Your package will be transferred to Belgium where it will be dispatched to their respective partners such as USPS for the USA.
When is my order being shipped ?
The opening days to ship a package are from Tuesday to Friday.
However, there are two exceptions:
- International shipments are made once every week, on Tuesday.
- Delay are to be expected during Winter and Summer holidays.
How long until my order is delivered ?
The waiting time depends on the country your order is shipped to.
The average waiting time is as follow:
- ~24h to pack your order.
- ~7-14 opening days to travel from one country to another.
- +28 opening days if held by your country customs but it does not happen everytime.
Are there any extra fees to be expected ?
No matter how much you spent for your order, you should not get any extra fees.
Please contact us for more information regarding this matter.
The delivered products are broken or defective, what can I do?
You have the right to a full refund of the product. We can also ask you to return the product to us with a shipping label, at our expense.
Please contact us for more information regarding this matter.
