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FAQ

What is Destockjapan ?

Destockjapan is an independent online shop selling only Japanese products, any kind of products but mainly focused on Japanese pop culture items (Vocaloid, Pokémon, Yo-kai Watch etc).

Where do you ship from and to ?

We are shipping from Europe to the whole world. No matter where we are, the shipping cost are pretty much the same, only the shipping solutions are different.

What is the payment method ?

First of all, PayPal are no longer working with us.
The default payment is made through Stripe using a credit card.
If you are an European citizen or live in Europe, we highly recommend you to go through bank transfer, we are based in Europe so payments are free.

I live in the European Union or Europe, what is Bank Transfer ?

All European citizens or citizens living in Europe owning a bank account can transfer money from one bank account to another, for free. This is SEPA.
Once your order has been placed through “Bank Transfer”, you will receive our bank account information where to send the money to.
Go to your bank website and make a bank transfer using either your full name or your order ID and the right amount.
Better than PayPal, European laws are protecting you for more than 6 months. Accepting any transfer and not ship items is an act of theft thus illegal.

Bank Transfer can take up to a week before reaching us but do not worry, we hold your order for two weeks.

I already placed an on-going pre-order and would like to combine shipping by placing another one.
What should I do ?

When pre-ordering items, shipping fees are calculated based on your order’s weight and roughly takes up to three months for your order to arrive to our warehouse.
Once you have pre-ordered, please contact-us to receive a “Free Shipping” voucher based on your account.
You will be allowed to place as many orders as you want without shipping fees.
However, if the weight exceeds what you initially paid, we will create a dedicated page to pay for the difference.

Items in my package are broken/missing/wrong. What should I do ?

All products condition are either new or like new. The shop is selling a huge variety of items in big quantities.
If an item was to be damaged, for example a folded page, you will be able to choose between condition A or condition B where the differences will be written in the item’s description.

We do not sell broken items. In case you receive one, please contact us as soon as possible.

I am looking for a very specific item, can you help me please ?

Yes we can, please contact us directly and give us as many details as you can so we can be efficient in looking out for the item.