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FAQ

What is Destockjapan ?

Destockjapan is an independent online shop selling only Japanese products, any kind of products but mainly focused on Japanese pop culture items (Pokémon, Yo-kai Watch etc).

Where do you ship from and to ?

Since we have to travel to find items, we are shipping from Japan or Europe to the whole world. No matter where we are, the shipping cost are pretty much the same, only the shipping solutions are different. You will know in which country we are located in when placing an order and choosing a shipping method.

What is the payment method ?

To simplify everything, we are only taking PayPal. In case you do not have a PayPal account but a Credit Card, you can still go through PayPal as it will allow you to use your Credit Card on the website with a real secured layer.

Items in my package are broken/missing/wrong. What should I do ?

All products condition are like new. The shop is selling a huge variety of items in big quantities.
If an item was to be damaged, like a folded page, you will be able to choose between condition A or B which differences will be written.

We do not sell broken items. In case you receive one, please contact us as soon as possible.

I am looking for a very specific item, can you help me please ?

Yes we can, please contact us directly and give us as many details as you can so we can be efficient in looking out for the item.