Where is my order being shipped from ?
Our warehouse is located in France, thus your order will be shipped from France, Europe.
Does my order include a tracking number ?
Your order always include a tracking number which is sent via E-mail.
Please contact us if you have not received your tracking number or need more information
What company is taking care of my order ?
Mondial Relay shipping services will take care of your order.
When is my order being shipped ?
The opening days to ship a package are from Tuesday to Friday.
Your order shall be shipped during this timeframe.
How long until my order is delivered ?
The waiting time depends on the country your order is shipped to.
The average waiting time is as follow:
- ~24h to pack your order.
- ~7-14 opening days to travel from one country to another.
- +28 opening days if held by your country customs but it does not happen everytime.
Are there any extra fees to be expected ?
No matter how much you spent for your order, you should not get any extra fees.
Please contact us if you need more information regarding this matter.