FAQ

What is Destockjapan ?

Destockjapan is an independent online shop selling only Japanese products, any kind of products but mainly focused on Japanese pop culture items (Pokémon, Yo-kai Watch etc).

Where do you ship from and to ?

Since we have to travel to find items, we are shipping from Japan or Europe to the whole world. No matter where we are, the shipping cost are pretty much the same, only the shipping solutions are different. You will know in which country we are located in when placing an order and choosing a shipping method.

What is the payment method ?

To simplify everything, we are only taking PayPal. In case you do not have a PayPal account but a Credit Card, you can still go through PayPal as it will allow you to use your Credit Card on the website with a real secured layer.

How long until I receive my order ?

Once you have placed an order, it takes maximum 2 opening days to ship your order, then it depends on the shipping method selected and most important the custom can hold your package for a month, especially if you are living in the USA.

Will I pay any extra fees such as custom duty ?

We declare a very low value on all packages we ship so you don’t have to pay any extra fees.

Items in my package are broken/missing/wrong. What should I do ?

In case anything happens with your order, please contact us as soon as possible.

I am looking for a very specific item, can you help me please ?

Yes we can, please contact us directly and give us as many details as you can so we can be efficient in looking out for the item.